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Refund & Cancellation Policy

When you can cancel, what you get back, and how long it takes — for self-filing fees and Tax Expert orders.

Last updated 26-Oct-2026

Version 3.0This is the same notice that applies in the TaxCare app.

About this policy

1.1 This policy covers every payment you make to Overseas Apps Private Limited ("TaxCare") on app.taxcare.in, the TaxCare app, or a partner web address.

1.2 Seller details (Consumer Protection (E-Commerce) Rules, 2020): Overseas Apps Private Limited, NX One Tower, Tech Zone IV, Greater Noida, Uttar Pradesh 201318, India. Registered office: Sri Ganganagar, Rajasthan, India. Support: support@taxcare.in, +91 78785 52624, WhatsApp only. Grievance Officer: Monish Kumar, grievance@taxcare.in.

1.3 Prices are shown before you pay and are final prices. There are no hidden charges and no cancellation charges, except the engagement fee described in 4.3, which is shown on the order before you pay and is currently zero.

1.4 Tax paid to the Government through the Income Tax Department's payment page is not a payment to TaxCare. TaxCare cannot refund it. Only the Income Tax Department can.

Self-filing fee

2.1 Self-filing is free up to the income level shown on the Pricing page. Above it, the fee is the one shown on the Pricing page and at checkout.

2.2 You pay at the last step, after you have reviewed and approved your return, and before the prepared return file is released to you.

Where you are
You paid, and the return file was not produced because of a fault on TaxCare's side
Refund
Full refund. Write to support; we check and refund.
Where you are
You paid twice for the same return, or paid on a checkout we had already replaced
Refund
Full refund of the extra payment, automatically.
Where you are
Your fee went down after you paid (for example your income band changed before the return file was released)
Refund
The difference is refunded automatically.
Where you are
The return file was released to you
Refund
No refund, except under 2.3.

2.3 If you think your return has an error, tell us. Where it is TaxCare's error, we will help you prepare a revised return. We do not reimburse tax, interest, fees, penalties or notices (Terms of Service, section 15). Any refund of our fee in that case is at our discretion, except where the law gives you a right to it.

Failed, pending and duplicate payments

3.1 If your bank declines a payment, nothing is charged. The app shows the bank's reason and lets you try again.

3.2 If money left your account but we did not receive confirmation, we check with our payment partner. Then we either complete your order or refund you automatically. A payment still pending at the bank is re-checked every 5 minutes.

3.3 If a payment succeeds after it was first shown as failed, the success counts and your order goes ahead. If no order is waiting for it, it is refunded automatically.

Tax Expert orders

4.1 Expert-assisted ITR filing is TaxCare's own service, provided through its own verified panel of Tax Experts. You pay TaxCare the full price of the service when you book. You can cancel from the order page.

4.2 Refund by stage of work:

Stage of your order
Paid, no Tax Expert assigned yet
If you cancel
Full refund of the order price.
Stage of your order
Tax Expert assigned, working, waiting for documents, or the draft is waiting for your approval
If you cancel
Refund of the order price less the engagement fee shown on the order. The engagement fee is currently zero, so you get a full refund.
Stage of your order
You approved the draft, or it was filed, submitted or delivered
If you cancel
No refund. Cancellation is not possible from the app.
Stage of your order
TaxCare cannot deliver the service (for example no Tax Expert can take it)
If you cancel
Full refund, whatever the stage.

4.3 Engagement fee. If TaxCare ever sets an engagement fee above zero, the amount will be shown on the order and in the engagement terms before you pay, and it will apply only to orders placed after that.

4.4 Additional fee. An additional fee is a separate payment for extra work that you accepted. If you cancel an order, the additional fee is not refunded automatically. If the extra work it paid for had not been done, write to support and we will review it and refund the part not done.

4.5 After you approve, TaxCare can still refund in full where it decides the service fell short. Use "Raise a concern" on the order.

How refunds are paid, and when

5.1 Refunds go back to the same payment method you used, through our payment partner Cashfree Payments. We do not refund in cash or to a different account.

5.2 Timing.

  • Automatic refunds (sections 2 and 3): we start the refund at once.
  • Refunds after a check (the first row of 2.2, 4.4 and 4.5): we decide within 5 working days of your request and start the refund the same day we approve it.
  • After we start a refund, the time your bank takes to credit it depends on your bank and payment method.

5.3 You get a message when a refund starts. You can see it under Payments.

Coupons and referral rewards

6.1 We refund what you actually paid, not the price before discount.

6.2 A referral reward is a discount, not cash or credit. It is never paid out, and is not refunded.

What is not refundable

  1. A self-filing fee after the return file was released, except where the law gives you a right to a refund.
  2. A Tax Expert order after you approved the draft, except under 4.2 (last row) or 4.5.
  3. Tax, interest, fees or penalties paid to the Government.
  4. Results that depend on the Income Tax Department — for example its processing time, an assessment, a notice, or the amount of your tax refund.
  5. Delays because you did not send documents or information we asked for.

How to ask for a refund or cancel

  1. Tax Expert orders: cancel from the order page. The refund shown is the one you get.
  2. Anything else: write to support@taxcare.in with your mobile number and the invoice number. We reply within 1 working day.
  3. Not happy with the answer: write to the Grievance Officer. See the Grievance Redressal page.